How To Get Started In Reselling/Picking Part 5

April is almost over now but one thing that is picking up for us is our sources, especially garage/yard sales.  We apologize it has been over two months since our last blog but we have been getting ready to move to our new apartment. 

This last part for the "How To Get Started In Reselling/Picking" Part 5 will focus on your customer base as well as staying established as a reseller.

Regardless of your selling venue online or local, the most important thing to your business is your customer base.  Return business is a great thing and in order to establish this, you will need to make sure you keep your customers happy and keep them coming back for more!

Honest Service With A Smile

The one thing that we have discovered since we have been reselling for almost 2 years now is this: Keep Your Customers Happy! as well as: Honest Service With A Smile!  But, you say, some customers are dishonest and even try to scam you, especially on eBay!  We have run into a couple of these types of customers since we have been reselling.  And we have dealt with them in the most polite/accommodating manner that we can without bending too much on our side.


Communication is a big key to customer satisfaction.  We sell mostly on eBay but we know that eBay keeps track of all messages that we send to customers as well as messages that customers send to us.  Keeping this in mind, we make sure to have all our communication via the eBay messages so there is a record of what is being said back and forth.  We also feel that honesty is huge with all the customers.  We try to describe all our items as accurately as possible and provide plenty of pictures, including flaws, damage etc. that might be on our items.  In addition to this, we always include a packing slip along with a handwritten note of thanks to each customer we sell to!  Every little bit to show that your customer matters does help!

Staying Established

How do you stay established as a reseller?  That question will depend on many factors and each individual is different so there is no real true answer.  The only advice we can give you is that you have to Hustle Hard for everything that you want to sell! Most assume that reselling doesn't take much work or is easy to do.  This is very far from the truth!  It is work - hard work at that, but if you enjoy self-employment and its perks, you must also realize the work and motivation that goes with it.  You are your own motivator.  If you don't put the time and effort into it, you will get nothing.  We work 7 days a week (although it is part-time) we put in as much work as we can when we have the extra time away from our real jobs.  We enjoy it and look forward to the future!  Our goal is to be able to work full-time as resellers.  We believe that we will achieve this!  Believe in yourself!! Good Luck All!  Keep those Cha-Chings coming!

Thank you for reading our last part in the "How To Get Started In Reselling/Picking" Part 5. We welcome any comments, questions or suggestions.  Have a wonderful week!